Who We Are
SANTSAI provides plastic molding equipment and related production support for global manufacturers. Our website address is https://www.santsai.com.
This Privacy Policy explains how we collect, use and protect information when you visit our website, submit an inquiry, request a quotation, download product information or contact our team.
Information We Collect
When you contact us, we may collect information such as your name, company name, country or region, email address, phone or WhatsApp number, application industry, product or solution required, machine tonnage, material, project description and any drawings or files you choose to attach.
When you browse our website, we may also collect basic technical information such as IP address, browser type, device information, pages visited and cookies or similar tracking data used for website operation, security, analytics and marketing performance review.
How We Use Your Information
We use your information to respond to inquiries, prepare quotations or technical proposals, recommend suitable injection molding machines, blow molding equipment, automation, auxiliary equipment or project support, provide after-sales communication, improve our website and protect the security of our services.
We may also use business contact information to follow up on submitted projects, send relevant product or service information, and maintain normal customer communication. You may ask us to stop marketing communication at any time.
Project Files and Technical Information
If you send us product drawings, mold information, production requirements, factory layout details or other technical files, we use them only for project evaluation, quotation, engineering discussion and related communication. Please do not submit confidential or sensitive information unless you are authorized to share it with us.
Cookies and Analytics
Our website may use cookies to support normal website functions, remember preferences, analyze traffic and improve user experience. You can control or disable cookies through your browser settings, but some website functions may not work properly without cookies.
Embedded Content and Third-Party Links
Pages on this website may include embedded content or links to third-party websites, such as videos, maps, social media pages or external resources. Third-party websites may collect data according to their own privacy policies. We are not responsible for the privacy practices of third-party websites.
Information Sharing
We do not sell your personal information. We may share necessary information with our internal sales, engineering and service teams, authorized partners, logistics providers, website service providers or other suppliers when required to respond to your inquiry, deliver services, protect our rights or comply with legal obligations.
Data Retention
We retain business inquiry information and project communication records for as long as necessary to provide services, manage customer relationships, support future technical communication, meet legal requirements and maintain business records.
International Data Transfer
As we serve international customers, your information may be processed in China or other countries where our team, service providers or partners operate. We take reasonable steps to protect your information during such processing.
Data Security
We use reasonable administrative, technical and organizational measures to protect information against unauthorized access, loss, misuse or disclosure. However, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Your Rights
You may contact us to request access to, correction of or deletion of your personal information, subject to applicable legal and business record requirements. You may also ask us to stop sending marketing communication.
Children’s Privacy
Our website and services are intended for business and industrial users. We do not knowingly collect personal information from children.
Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with the latest effective date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your information, please contact us at info@santsai.com.
Effective date: June 19, 2026